how do i contact stubhub for refund?

https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. The old bait and switch! Ads by Money. Find contact information here. Lots 81-82 Street C Read on to find out what your best chances of getting a StubHub refund are. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Illinois Harris Teeter. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Dollar Scholar Asks: Why Can't the Government Just Print More Money? Phone Call 1-866-788-2482. Explain your scenario, and provide any applicable evidence. Marrali just wants her money back, and she's not the only one. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. NewsletterDollar ScholarStill learning the basics of personal finance? Make sure your email address is spelled correctly. On March 7th, StubHub emailed Marrali a copt of its refund policy. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. This means sellers set the ticket prices. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. I was a no show due to a soft water flooding of o Those will be paid out by the end of May. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Just log into your DoNotPay account using any. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. If you purchased on a registered account, your credit is available within your StubHub Wallet. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Ticketmaster for Ever. but I havent been able to get in contact with anyone from StubHub. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). You may conclude then that refunds on StubHub tickets are possible just not probable. Customers can keep their credits if they like. I been buying and selling for 12 years with them. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. I think I'm golden and I made my sale. A Personal Loan can help you mitigate losses and get back on track. StubHub is a marketplace where fans buy from and sell tickets to one another. Poor customer service is the biggest pet peeve to DoNotPay. How to reach a live person: Speak "customer service" at first prompt. Georgia To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). You can reach the corporate office at 415-222-8400. To reach Customer Support call 1-866-788-2482. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Absolutely, you can list these tickets for sale on our site ! We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. 6:00 AM - 7:00 PM PT weekends. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. All rights reserved. Let us teach you the major money lessons you NEED to know. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." If you have already been paid, we'll charge your credit card on file to recover the payment. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. There Application crashes. . With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Keep in mind that you may not be refunded in money. Great help!!! What Happens If I DonT Pay National Insurance Contributions? Pennsylvania The company does have something they term FanProtect Guarantee in its User Agreement. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. If you feel like StubHub cheated you, you could take action against them. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Sit back and relax while we do the work. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . Offers may be subject to change without notice. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. After the switch, you will enter the email address you use to access the community in order to reset your password. Covid 31 Refunds 41 StubHub 211. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Your refund will be processed to the payment method used at the original time of purchase. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. 1:00. StubHub is offering the retroactive refunds now because the live events industry is opening back up. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. A few days later I'm only paid out for 1 set of tickets. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Click that link and you're good to go. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Use of this website signifies your agreement to our. We are changing the way you register and sign-in to the StubHub Community. International orders are handled a bit differently than those within the US, @Lighty7. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. They say $0.00. With only these four steps, your refund request is faxed. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. It is now November - this is ridiculous. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Email: This information has not been added. Events postponed or rescheduled won't be refunded, Fowlks said. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Otherwise you will receive a voucher for 120% of your purchase price. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? You will enter your community username and new password and done! And the exact same seats they re listed and sold for a different amount sold and the payout. This happens when tickets are reprinted, but they are usually still valid. Reach out to customer service representatives via social media, Call the event organizer and state your case. Find help with your questions from other fans through our own peer-to-peer community! We'll email you when an event is canceled. If your payment is pending, well cancel the payment. Viagogo, a tickets marketplace, bought StubHub in February 2020. I had a fraudulent charge on my credit card account from Match.com. Yes "The return of live events, the input of customers, partners, and regulators, and the . "So were afraid that its just gonna be money thrown to the wind.. please contact StubHub US Customer Service at 1.866. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said.

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