Been coming here for many years and have always found the staff very pleasant and welcoming. Anyone can write a Trustpilot review. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. 2023 Trustpilot, Inc. All rights reserved. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. The evening staff are very welcoming and friendlly. Good luck TruGym you are going to need it! Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. The staff are always so friendly, helpful and encouraging when you need it the most. Find out how we combat fake reviews. 4/ Told on joining in November I could freeze my membership free of charge for the summer. Companies can ask for reviews via automatic invitations. Verification can help ensure real people write reviews about real companies. I find I spend more time on looking for the weights I need and connectors rather than actually training! I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. How many stars would you give TruGym? They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Lovely gym with great facilities! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Staff on the phone where rude and abrupt and not helpful at all. Your experience matters. Correction: non-existent customer service. It goes against our guidelines to offer incentives for reviews. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. I have been trying to contact them for a refund for months and have been completely ignored. Consistently fail to keep to their own opening and closing times. Bring back Les Mills Body Combat please! The changing rooms are always clean and the same for the showers! as a regular memeber of this gym i feel it as it is my responsibility. This gym offers friendly staff with excellent personal trainers. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. If you continue to use this site we will assume that you are happy with it. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. TruGym Stevenage. Be proactive by paying attention to the customer's needs and offering help or recommendations . Would definitely recommend to a friend especially with the ladies only facility. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. | Read 81-100 Reviews out of 264 Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. This review is on the company and not the local gym. Very shocking, and it looks like I'm one of many many cases. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. 2023 Trustpilot, Inc. All rights reserved. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. It goes against our guidelines to offer incentives for reviews. Correction: non-existent customer service. The gym had closed down suddenly in November 2021 and hasn't provided a refund. The company needs shutting down. For businesses Categories Blog. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. I was asked if Id like to suspend or cancel my membership. Suggested companies are based on peoples browsing tendencies. I also send two emails through to them and I never even received an acknowledgement let along a response. Plus side, plenty of cardio equipment. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. The staff, although minimal, are friendly and helpful. Absolutely flabbergasted of the audacity and attitude she had with me. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. But no way to resolve it. Great gym, always really clean. Very clean with a good atmosphere and equiptment maintained to high levels. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. I paid for a year membership and at that point had several months left. !What a disgrace. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Your experience matters. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Anyone can write a Trustpilot review. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. If you are looking for fluffy towels and a 5 star experience this is not your place. | Read 61-80 Reviews out of 267 Management is awful only good thing about trugym . Required fields are marked *. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. I've always felt so welcome at TruGym and enjoy making my daily trips. Not helpful at all. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. For example, you can easily set up automatic payments, so you're never late. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. | Read 101-120 Reviews out of 258 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! I'm now in the process of seeking legal advice and so far it's looking positive. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Fantastic facilities. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. But I suppose you get what you pay for. Maybe they could squeeze in another floor mat area near the gym balls. | Read 241-259 Reviews out of 259. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. This seems to be the case for all former members not just me. The staff and instructors are lovely and always happy to help. Your experience matters. kept it quiet from staff aswell ! They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. it's never the same amount and do not expect any sort of customer service! Needs airing conditioning throughout the gym. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. Cancelled after one year membership. A positive and social environment to train and meet people. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. We'll then contact Harlands on your behalf to get this resolved. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. For the price per month, this is a great gym, it has everything u need and more. | Read 21-40 Reviews out of 266 I have been trying to contact them for a refund for months and have been completely ignored. Published on: January 2, 2023. 2023 Trustpilot A/S. The floor is never cleaned properly and the water dispenser has mild on it. we were never told about it and there are no signs of cctv anywhere to warn us. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Moreover i received several very abusive emails from them in the days following. The trouble is they use crooks to process their member's payments. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. They definitely make it difficult to contact them through their website. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. They put on load music then procede to shout over it. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. 1/pool too cold to use from me joining in November to February. This was a friendly gym in Boston Lincolnshire. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. This hasn't happened and all attempts to contact them regarding this is being ignored. Your experience matters. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. CON's / The gym is a mess! Informed them that I was moving house and therefore cancelling my membership. I think there are more people than the capacity of gym. | Read 241-245 Reviews out of 245 The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out.
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trugym customer service