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This is excellent thanks so much for this. Thank you for sharing. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. I tried using below, but it didnt help : Is it possible to change Field Label in List Layout? function onLoad () {. Youll need to get ServiceNow support to help you with this. Using Static Choice Input Variables. After we made some base categories lets make some matching subcategories. You can also view the icons within. You should use the new Mobile GlideForm API to change labels instead. Any ideas on the possibility of changing the first form header/separator from A/B to just display A? Well done. Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. Thanks a lot. This solution is not compatible with the Service Portal. Thanks for your reply. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. The post Certified Diversity Recruiters appeared first on Crossfuze. Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. Heres a quick example that should allow you to change the variable set text. This allows the entire variable set to disappear on the form. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. What are 11, 19, 20 meaning in > producerVars.addQuery(question.type, !=, 19)? Hey, thats a good idea. I am able to do this for variables that are placed straight onto the item. Even though there is a record producer Script field and a producer script object to work with, nothing is built to be able to dynamically identify the record producer used. They dont allow you to implement one single script to fix the issue. When the Category changes, the Sub Categories are populated as they should. Ive tried using label_left and label_right with no success, any thoughts? To learn more, see our tips on writing great answers. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Typically, record producers are used to allow users to create incident or change request records. For several script types the RITM Glide Record is available as JS variable 'current'. That might just do the job.. Give it a try and let me know how it goes. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. If I just use the current label text as the function parameter then it loses my hyperlink set up on the original label. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. I replaced that with setDisplay but didnt rip out the other unnecessary piece. Preview. It depends completely on how you use it to solve the problem at hand. If the variables are empty and you arent going to have users interact with them on the standard forms then there isnt much use in having these variables show up at all in the variable editor. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. Find centralized, trusted content and collaborate around the technologies you use most. //If a variable pool exists then collect empty variable names, //Query for the empty variables for this record, //Catalog item and task variables pull from 'sc_item_option_mtom' table, //Add variable names to the emptyVars array, //All other variables pulled from 'question_answer' table, //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule, //Exclude any variables whose value matches their default value, //Include variables not defined as global, //This is for labels, containers and UI pages, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d, https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Unfortunately, links in labels will be overwritten with this approach. Any way to loop through all of my elements that begin with u_, and color them? I have a need to edit some variables at certain stages of the workflow once the item is created. Variables to collect data for record producer fields. I like this better than what I have, Ill update the article above. If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. More customization options are available. 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! A Catalog Item isa form used to submit information, a request, or to create a task. Thats handled in the else statement in the business rule script above. I havent seen or heard of this issue. .. your suggestion worked perfectly! Thanks Mark! Theres no good way that I know of to do this. Fortunately, I previously had a solution that worked just as well, and is compatible with service portal. When the record is submitted using a record producer, you are redirected directly to the generated record. What you would need to do is use current.setAbortAction(true) in your producer to abort the producer insert. We have a global variable set for attachments with a real generic label Please attach any pertinent data. I know your script works for others, so it must be something within my implementation of sc_task. This was super helpful for a form Im building. I couldnt get it to work with a previous aspen patch so i had it removed awhile back but it looks ok now. Time arrow with "current position" evolving with overlay number. Thanks for your post on this!! HmmI tried to create the BR, and when I use the syntax checker, I get these errors. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. }. I just updated the code above with some versions that should work better. Thanks for sharing! Both these are used frequently to order items, to interact with customers for the purpose of providing services to various departments and customers. Has anyone had any issues with this with the Aspen Hotfixes? Why is this the case? Check out the comment from Josh B. above. Now that we are here, lets sort by the Incident table. Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Check out the top of the comments section here for some code to get you started. February 27, 2023 . This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Continuing on from the example above, the 'Make' variable . For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. I got your initial script to work changing a variable label on a catalog item. Is there a fix for this? I have tried the script. I am not able to fetch the values for these fields in the script. The only issue I have is that it only seems to be working for admin users. Record producer simply insert a record in the selected table. Records created from a record producer has empty variables values. Hello Mark, Disregard my inquiry I was able to fix the issue by shifting my title from the Variable Set to a Container Start, and then marking the container start as not global. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. You can also view the icons within. It is possible. Modifying the Label of Form Fields With Client Scripts, //Change the description label to 'My New Label' with bold red text, // gaining control of the variable in question with calling the getControl function and selecting the label, // In this area you can adjust all of the css related styles, //left element id = validate_select_0_title_row, //right element id = validate_select_1_title_row, Bringing the Update Set Picker back from the UI14 Gear Menu, Send a Knowledge Link when Attaching Knowledge, Collapse Navigation and Header Frames via Script, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Other times you'll need to do a GlideRecord query to get it. ServiceNow - Dependent Variables on Record Producer in Service Catalog. Over the [], By Crossfuze Admin|2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: Export, Order Guide, Processors, Record producers, Service catalog, UI actions|, This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. I have populated some categories in addition to the out of box categories included with Madrid. Usually if a client script isnt working you can find some clues in the browser error console so Id check there. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. Unfortunately, ServiceNow doesnt give us a simple way of accomplishing this. Build like you mean it!! My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. For the itemVars while loop, And within the producerVars while loop. Populate record producer data and redirect users. ServiceNow offers a handy little feature on forms that use choice lists. Can you point me in the right direction? Record . . Thanks Harry. Tina, Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Its when I call something like: g_form.setDisplay(variables.description, false) the whole client script fails. Why do small African island nations perform better than African continental nations, considering democracy and human development? This is great. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. I can log the value from the business rule so I know its being set correctly there. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Now this is how these two look in the portal: Lets navigate to the sys_choice table. 2K subscribers Variable set in servicenow is a collection of variables which is reusable and we can use variable set in multiple catalog items and order guides. However, it doesnt seem to work with containers that are set to be two columns wide. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! For a beginner like me, it was not obvious that I should have checked the insert on the business rule. Why is it so? is just going to return the string value of whatever field you're asking for.

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