does stubhub refund cancelled events

If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. That may be the best way to protect you, the fan, from StubHub. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. That customer may need to try and exchange those tickets, or attend the rescheduled date. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Kimmel says, legally, companies cant just change the rules due to COVID-19. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! Also, always look at the delivery date for the tickets to ensure they arrive before you leave . What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. StubHub will offer refunds for canceled events but not postponed events. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Open the SeatGeek app. How are others in the industry handling this? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . It was no problem canceling New York City hotels. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. After a canceled event, StubHub charges the seller for the amount collected. Fax: 601.707.7913, 1 Timber Way From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. 2023 Minnesota Public Radio. YouTubes privacy policy is available here and YouTubes terms of service is available here. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. The agent will be able to grant you a refund if your scheduled event has been canceled. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Looking to sell? Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Tel: 601.427.4050 StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. The organizers stuck to their no . 2023 www.jsonline.com. His attorneys did not immediately return emails. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Legal Statement. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. This Rewards Cash is ready to be used right now through the Vivid . StubHub will cancel payment to the seller (or recover the payment if it has already been paid). Theres a lot happening in the world. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. They were really good. Receive a coupon for 120 percent of your original purchase*. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . At regular volume, we can afford to take that risk. Some have received refunds, StubHub said, "in jurisdictions where they are required. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Our mission to make business better is fueled by readers like you. StubHub users agree to StubHubs policy on venue health and safety protocols. And for that, the law is on your side. Buyers turn to credit card disputes to recoup cash. 2023 Advance Local Media LLC. Date of experience: 20 January 2023. If you sell they will reduce or waive the sellers fee. How do I know if my event was impacted or where can I see the event status? All rights reserved. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. Paul Sawers / VentureBeat . Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Set your price or use our recommended price and tap List tickets. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Select the ticket group you'd like to sell. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Lets pick a winner in every mens college basketball conference tournament. No problem. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. There's class action suits, that they violated their fan protect guarantee," Rossman said. McMillan is represented by a Detroit law firm specializing in class actions. Odds & lines subject to change. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Events that were postponed or rescheduled won't be refunded, Fowlks said. Your donation today powers the independent journalism that you rely on. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. Sucker punch in OVC tournament leads to 3 ejections. Required fields are marked *. StubHub owed him $111.36. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. "You can apply this coupon to one or multiple StubHub orders in the. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. . Get browser notifications for breaking news, live events, and exclusive reporting. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. Amid the coronavirus pandemic, StubHub changed its refund policy. StubHub normally sells almost $5 billion in tickets a year. Thats quite the dramatic turnaround, considering less than a month has gone by. 2023 Cox Media Group. For third party ticket resellers, it gets even more complicated. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Were committed to guiding you towards the resources you need to answer questions about your event. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. Its no longer giving refunds, just coupons. Events that were postponed or rescheduled wont be refunded, Fowlks said. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. Farley said refunds should be a piece of cake. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. Kimmel says its not as hard as you might think. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. They will offer you either 120% credit on a future ticket purchase, or give you your money back. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. It doesn't look like the case has officially seen the courts yet. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. 199 Fremont Street, 4th Floor 72 hours prior to the event). If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Not surprisingly, this new policy has been heavily criticized. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. Today 3/27 #Stubhub updated their policy for CANCELED events. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. Customers can choose to keep their credits if they like. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. 2020 CBS Broadcasting Inc. All Rights Reserved. The fired Google engineer who thought its A.I. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Dial 833-228-5143. But is StubHub legal? If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Prefer a cash refund instead? StubHub's sole discretion (unless a refund is required by law)." 24. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). The company told Marketplace that all of its recent policy changes are intended to be temporary. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. Payouts delayed for events before COVID-19 shutdowns. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. Explain your situation and why you wish to receive a refund. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. Unless you want a refund). SBNation.com. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. 100 "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. 4. Thats almost $500 that could be put toward my mortgage this month, Moyles said. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Many events that have been cancelled or postponed are giving patrons a full refund for their money. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. StubHub updated their policy today. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Yes Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Then theres the question of the legality of the move, beyond any ethical shortcomings. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. Simply go to your. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. Your email address will not be published. Emily Walsh. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Powered and implemented by FactSet. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. As if the cancellation of sporting events and concerts wasn't enough. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors.

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