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EMC A: Many others are praying, as well. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Opens in new window. Pay With Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. We contacted Clipper and were instructed to write letters to get the refund on two cards. Get Morning Report and other email newsletters. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Minimum monthly payments are required. 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You will get a check in the mail at the address you provide. EMC Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Min of $5. The old website used to show added values, ready to be activated, but no longer does. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. o Visa . Ticket Refunds. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. /Tx BMC EMC H237402VH2P0P04341Qf& For faster replacement, you also can pick up your replacement card at an in-person service location. No service to Chase Center atthis time,stay tuned for updates. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Credit Card Type (check one): o MasterCard . HD 0UR K(EP%xg:#6(=VU-zTqwn?p At your request, we can mail you a new card with your balance restored, typically within 2 business days. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Options to Oakland Airport from Union Square. Your session is about to expire due to inactivity. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Spanish. f If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. f (Some limitations may apply.) If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Email clipper@bayareametro.gov. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream Phone. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. /Tx BMC E\\y\F@B.DHR!"g/ Clipper says it does not take funds away, even if the card goes unused for years. /Tx BMC /Tx BMC Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Refunds are subject to the fees in Section 10. endstream endobj 185 0 obj <. E\\y\F@B.THH!*o* The refundmay take 4-6 weeks to process. If you forget to tag on and/or off, you will be subject to citation. For details about how to apply for a refund, download theClipper Cancellation Form. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. Orders will not load if your Clipper card balance is negative. Here's what you need to know. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. For more information, including fines, please see Caltrain's fare evasion policy. Describe the situation, including your account information. It is available for free to eligible university, and hospital employees. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. 0.749023 g That will show you the cost of each trip. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. /Tx BMC Less than a cup of coffee. 0 0 10.146 10.364 re To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. 0.749023 g People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. EMC Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Authorize payment below. 0 0 10.1455 10.364 re HD 0UR K(EP%xg:#6(=VU-zTqwn?p In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Stanford, California 94305. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? Donations of tickets with unused value of less than $1 can be made to local non-profits. We recommend that you do. 2020, Metropolitan Transportation Commission. If a Clipper card is not used for six months, it can be deactivated. The Go and Smart Passesare non-transferable. Registering your card protects your card balance and allows you to set up an online account. If your card is registered, contact us so we can block your card from further use. The check may take 4-6 weeks. /Tx BMC 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. (visit our Chase Center Servicepage How can I cancel my card and get a refund? You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. If you ever lose your card, well replace it and restore your value for a $3 fee. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. https://www.clippercard.com/ClipperWeb/pay-with-phone. What can I do with an online Clipper account? 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. You can also log in to your regular Clipper account to see your balance and download a transaction history. more. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. 0 0 10.1455 10.364 re Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. If your card is registered, contact us so we can block your card from further use. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream Yes, you can manage your account using the Clipper app and in your mobile wallet. Registration is easy, and its free. This is one option for using up the funds on a paper ticket you own. All rights reserved. 0.749023 g endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. EMC Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? What should I do if my card is lost or stolen? What a scam! And my Oyster card. This is the version of our website addressed to speakers of English in the United States. The Go Pass is valid for thecalendar year: from January 1through December31. /Tx BMC EMC Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). Graduate students are not eligible for a free Go Pass after this date. EMC Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. f Your session is about to expire due to inactivity. Key Clipper information translated to Spanish. /Tx BMC You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. safe parking at hotels near Oakland Airport?? Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. f 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream EMC If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. (For example in NYC one can buy MetroCard at the airport without a fee.) endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Then take a long joy ride on Caltrains. Visit the Go Pass eligibility page for more information. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream Pay With Learn more about our privacy policy. H*2T0T3415Rf& 0.749023 g For youth, seniors, people with disabilities and low-income adults. I no longer need to use Clipper. If a Clipper card is not used for six months, it can be deactivated. Warriors Ferry / Chase Center Service Clipper App. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. Metropolitan Transportation Commission . Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. There is no replacement fee for lost or stolen Go Passes. /Tx BMC Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Add value, set up autoload, and check your balance! So take your balance down to $1.50. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Include the card number in your description. 2020, Metropolitan Transportation Commission. And Orca card. HD 0UR K(EP%xg:#6(=VU-zTqwn?p 7) d"W0%Q T All rights reserved. How can I cancel my card and get a refund? EMC H*2T0T3415Rf& Skip the side navigation menu and go to the main content. EMC E\\y\F@B.DHR!"g/ If you have a question, please call (510) 464-6841. Learn more about Clipper on your phone. Opens in new window. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. EMC To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. You must tag your card again when you get off the train. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P It is recommended that items of value be insured when selecting this option. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? A: No. It's just $3. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. Registering your card protects your card balance and allows you to set up an online account. o American Express If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Key Clipper information translated to Chinese.

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