For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. If you arent available, someone over 18 will need to be around. Their service has stopped working and it is not fully fixed after two full working days. Its not BT Openreach, its simply Openreach, a BT Group company.. Thank You). They come across many different situations that require considerable skill and the ability to think and act quickly. Installation day: What to expect Lost or stolen. It was reported a yesterday (I think). Orders and upgrades. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. He has sturdy life goals and knows where he wants to go. 15h06. The strikes will take place on 29 July and 1 August. Log intoorder trackerusing your BT ID or order reference and postcode. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. They will discuss this with you before starting any work. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Thousands of members of Communication Workers Union will take action for 24 hours. Very rarely. & Broadcast. Amount of compensation. Contact BT for help and support with your BT broadband, TV, home phone or mobile. I also get time for classroom learning which hopefully . Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest However, you may visit "Cookie Settings" to provide a controlled consent. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Russian minister laughed at for Ukraine war claims. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Openreach aims to connect 20. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. A specific time cannot be given and access must be available for the entire slot. This cookie is set by GDPR Cookie Consent plugin. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Can Nigeria's election result be overturned? Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. This cookie is set by GDPR Cookie Consent plugin. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. I saw one at a cabinet last Sunday afternoon. We publish our charges in our terms and conditions charges schedule. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. CER / Field Insights - North England. 2023 BBC. It also insists that the line is properly fixed. The ISP said it can take up to 72 hours. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. BT Openreach apprentice engineer Thomas (Tom) Dickenson. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. business and public sector, Media Technical support. How long is the appointment? normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. BT Openreach What a great place to work! Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Read about our approach to external linking. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. We use cookies to optimize the website, no personal information is stored. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Not really a good service from BT. Skype involved a presentation, then a capability and suitability assessment. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. After a . and. Again, no one turned up. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Those striking are largely Openreach engineers and call centre workers. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Please enter at least 3 characters to search. If this happens we'll text you, call you, or send you an email to arrange another appointment. Ask questions and share tips with other people 24 hours a day. BT won't send no one out because @SkyHelpTeam are my provider. First, Openreach will send an engineer to assess how much work is needed. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Was the First Engineer who the complaint was about actually a Qube Engineer? Ex open reach engineer here, up until 5ish years ago. But you will have heard of BT, BT Broadband and BT Infinity . Asked 22 May 2022 BT Openreach SFI2 Engineer Visits. Do I have to pay for this visit? The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. This depends on the apprenticeship you are applying for. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Contact from abroad. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For . An engineer visit is requested, and no fault is found. Contact BT. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. If you cant change your appointment, chat online or call us and we'll do it for you. Work programme gives an insight into life as an Openreach engineer. This has been a nice experience and I wish the best to Arran in finding work.. I interviewed at Openreach (London, England) in Sep 2020. @bt_uk. Necessary cookies are absolutely essential for the website to function properly. 2. Super helpful and knowledgeableman. Some modules are disabled because cookies are declined. Ask questions and share tips with other people 24 hours a day. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. @XRaySpeX . First, Openreach will send an engineer to assess how much work is needed. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. [ link to this post] I have a line fault that needs to be fixed. The Communication Workers Union (CWU),. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. What's the least amount of exercise we can get away with? Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. the home, For So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Thing is there is a lot of stuff under footways so you can't go mad. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. 13h06, I just wanted to provide to the mods and@NeilO. 01-04-2021 Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Register (or login) on our website and you will not see this ad. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. The live chat person wasn't at all helpful and actually closed the chat without resolution. Delayed repair following loss of service. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. In your case, communication between the two appears to have broken down badly. Garry An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Come home no Internet. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. 30-03-2021 26/04/2017. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? That's usually four or five days a week between Monday and Sunday. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. You can view these money saving ideas by clicking HERE. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Youll be sent a new hub, so keep it somewhere handy. 12h52. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. We don't ask for any formal qualifications. These cookies ensure basic functionalities and security features of the website, anonymously. This website uses cookies to improve your experience while you navigate through the website. More strikes are planned in the coming weeks in the rail dispute. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? 0 Ratings Ibz these comments are my own and in no way represent any company that i may or may not be linked too. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Engineers from Openreach managed to cut our telephone line while they were working on our road. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Theyll aim to do this within 5 working days of you placing your order. Your just as rude! The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Instal a new Telephone Extension Socket Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. It does not store any personal data. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. @bt_uk. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Within 10 working days, Openreach will have completed their survey. They will call you to confirm their arrival time and to find out about any access requirements. The fault isnt due to fair wear and tear. @katenoblett. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. For Log into order tracker using your BT ID or order reference and postcode. The fault is due to theft, loss or removal of equipment. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Replying to . We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Openreach is the UK's digital network business. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. This is how life was back then. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. If you already have an ONT, its very quick to get connected. Faulty equipment like a telephone or router not covered by a maintenance contract. The engineer said you should only have one line and said to get rid of the other. I need an engineer to come to my premises to fix a broadband fault. Suggest you contact openreach as this is BT Retail /Consumer forum. I could not recommend working for BT Openreach at all. Damage caused during a break in to your premises. . I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. My dad said we needed the one downstairs which he had already disconnected. Try their website here. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. To change your appointment: You can also easily change engineer appointments using the BT Business app. (adsbygoogle = window.adsbygoogle || []).push({}); Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. If you aren't available, someone over 18 will need to be around. Please only call if you have a letter from the government saying you are high-risk. But opting out of some of these cookies may affect your browsing experience. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. If you're an engineer, that's usually four or five days a week between Monday and Sunday. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. 22h. . Well remotely activate a port on the ONT. Send us your details and we'll be in touch as soon as we can. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. ", http://www.speedtest.net/my-result/3167201384. Well send you a confirmation email with your appointment date and time slot. I have a line fault that needs to be fixed. Interview. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Help and support; Contact BT; Back. And once you've got some experience under your belt, there should be opportunities for overtime. They will try and get you . I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. as per usual ,engineers working across the road and our broadband goes down. Account and billing. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. If a charge is likely, well let you know. Sustainability, Northern Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. bt openreach working up a pole today. Members of the Communication Workers Union (CWU), including call centre. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. It could be Sky's Openreach account number, for the details that ISPs have given them. Overtime is usually available so the minimum . If the engineer is already working on the fault, then you won't be able to change the appointment. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Its a good idea to make sure youve got the relevant property insurance to cover such instances. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Well arrange a convenient appointment when both you and the engineer are available. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Well let you know if this happens. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Engineers from Openreach managed to cut our telephone line while they were working on our road. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. These cookies track visitors across websites and collect information to provide customized ads. Although I would guess your fault will probably be picked up on Monday morning. Darlington, United Kingdom. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Your salary There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. I have sent a pm with my information and description of the situation. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. These cookies will be stored in your browser only with your consent. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. - Providing data governance through all operational teams in order to maintain and improve data quality. When you report a fault, we try and assess whether therell be a charge or not. We have a range of ways to get in touch for new and existing customers. All in a day's work | 17 comments on LinkedIn They'll aim to do this within 5 working days of you placing your order. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . But heres a quick guide to the different installation terms we use, and the average timescales. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. I know this because I have 26 years of experience tracing all kinds of faults. Damage to equipment within your premises caused by lightning or power surges. This could be when: We only charge for repair work on a small number of fault reports. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Well send you a text with your engineers name and mobile number. When you contacted BT, it said it had not booked that engineer and did not know about the work. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Answered 26 October 2019 You will work long hours and not get paid for them . Talk about pass the buck BT! So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. BT promised two engineer appointments but no one turned up.
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bt openreach engineer working hours