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Tropical Smoothie Cafe. In this role, Mark leads brand, marketing, product, and digital innovations core functions of delivering the remarkable guest experience that drives Tropical Smoothie Cafes success. In a franchise system, without broad franchisee buy-in, you cannot move as efficiently and effectively as is required in today's business environment.". For me, my entrepreneurial passion really came from my parents. So I would say our Island Green Detox is not my go-to, but I understand that should be my go-to from a health perspective. And so the way that they impact the communities where they operate is a really big part. So theres a lot of involvement. At the start of his career, Michaels ambitious spirit led him to develop a point of sale system, Hot Sauce. And what we were able to do is to take a smaller organization that was scrappy, just like Tropical Smoothie Cafe, and really build their endowment and really serve a lot of families. And theyve been able to do that, which is increased our average unit volume many, many times over the years. We consider ourselves to be an approachable, healthier option for the average American, and our customer loyalty system-wide continues to climb. Charles recently joined his team in celebrating the opening of the 1,000th Tropical Smoothie Cafe location. city of san diego street classification map; blackrock russell 2000 index fund g1; 3610 atlantic ave, long beach, ca 90807; eternal water heater lawsuit; A series of fortunate events July 20, 2020. While our projected 2020 growth might take a step back due to the coronavirus, I believe our approach to navigating through this will help us emerge quickly once it passes.". His goal is to achieve $1 billion in sales and 1,500+ cafes by 2023. . See where were looking to grow to meet the incredible demand. We consider ourselves to be an approachable, healthier option for the average American, and our customer loyalty system-wide continues to climb. The number one seller from a limited time offer perspective has always been our summertime Watermelon Mojito, its incredibly popular, 20 to 25 sales per cafe per day, with that Watermelon Mojito, everyone looks forward to it. "Tropical Smoothie Cafe is a national fast-casual cafe concept inspiring healthier lifestyles with more than 850 locations in 44 states. We had a high level of mutual trust and respect for each other that existed before I assumed the role of CEO. Were now seeing a big acceleration in the business in 2021, much of that is attributable to our franchisees, really working hard to stand up digital channels. In a highly competitive segment, we're one of the fastest-growing quick-casual brands, opening 124 new locations in 2019 alone and singing 213 development agreements to open hundreds of businesses over the next few years.". Because 99% of Tropical Smoothie Cafe's system is franchisee-owned and operated, it was my goal to maintain consistency for them and move the company forward in the right direction, with a lot of reverence and respect for the past. As a restaurant executive, hospitality should be in your blood. When Charles Watson became the new Tropical Smoothie Cafe CEO in 2019, the company claimed that it could be looking at $1 billion in sales in the next five years. Pete Ward advises Tropical Smoothie Cafe on all legal and business matters, including franchising, real estate, labor and employment, litigation, intellectual property, licensing, and other commercial matters. Prior to that, he was named Chief Development Officer in 2015 after serving as VP of Franchise Development since 2010. And the digital guest experience is another way for our customers to use us. It posted its ninth consecutive year of positive same-store sales, with 2020 same-stores up 7.5%. Im a football lover. Watson has been with Tropical Smoothie Cafe for many years now, so he has seen the growth up close. Opinions expressed by Forbes Contributors are their own. Luckily in my first two years as CEO, we continued to expand the footprint of the brand, and increase brand awareness, drive profitability for our franchisees and drive our comp sales. . The offering is by prospectus only. 770-580-2333 Your results may differ. Based on our fiscal year ending 12/26/2021 and includes 768 Restaurants that were open for at least 12 months as of 12/26/2021. The smiles we saw and stories we heard inspired us to think bigger and explore how we could do even more to support the communities we serve. SUCH REGISTRATION DOES NOT CONSTITUTE APPROVAL, RECOMMENDATION OR ENDORSEMENT BY THE COMMISSIONER OF CORPORATIONS NOR A FINDING BY THE COMMISSIONER THAT THE INFORMATION PROVIDED HEREIN IS TRUE, COMPLETE AND NOT MISLEADING. See where were looking to grow to meet the incredible demand. These early experiences in the workforce are what ignited my entrepreneurial spirit. 770-580-2333 He is survived by his children Kayla (Jason), Kelsey (Billy), John (Stephanie), Kincaid (Cecilia), his siblings Orville Dallier (Angela), Sue Dorey (Tom), Donna Communicate deeply. Start to Finish: What Inspires Execs | September 14, 2022 | QSR Staff. Your results may differ. 770-580-2333, Tropical Smoothie Cafe Achieves New Milestones in 2022, These Will Be The 10 Fastest-Growing Restaurant Chains In 2023, Tropical Smoothie Cafe Propels Franchise Momentum in Q3. In her role as Chief Development Officer, Cheryl drives the brands franchise development sales, real estate and design and construction. I wont lie, it was a blow to the ego at first, but it taught me what being a role player means and how important every role is to the bigger picture. There is no assurance that you will do as well. Charles is directly responsible for selling more than 800 franchises during his tenure. While we had always involved franchisees, I felt it needed to be formalized and more visible to our franchise system. Previously, Cheryl held a 17-year tenure with Popeyes, during which she served as Vice President of Franchise Development, Vice President of Development Strategic Planning, and Director of Investor Relations and Finance. The reality is the Left Coast, the West coast, Oregon, California, and Washington. So weve been able to do that. Related Posts. Atlanta, GA 30338 I was originally a quarterback in high school and had my heart set on the same position for college. It is, however, still a hefty financial investment. 770-580-2333 Really trying to understand how to see the world through a different stakeholders' eyes is something I still work on.". Prior to that, he was named Chief Development Officer in 2015 after serving as VP of Franchise Development since 2010. Watson: Our franchisees are the heart of our brand, so we wanted to make sure we were doing everything we could to help them stay afloat through the crisis. Tropical Smoothie Cafe has deals in place for hundreds more locations in the pipeline and is on track to meet Charles aggressive goal to hit 1,500 locations by the end of 2024. Occhiogrosso: What were the one or two unique challenges that you faced upon taking over as CEO? In my case, because I already had nearly a decade with Tropical Smoothie Cafe on the franchise development side, I had the unique advantage of personal relationships with our franchise community. A minimum net worth of $350,000, which includes $125,000 in liquid assets; Investment and Fee Structure: Start-up fees: A new Cafe investment is between $198,500 and $543,500. TikTok user Fuhlex left her followers stunned after revealing the cost of the bagThe social media user, from LA, said she was 'too embarrassed to put it back'But people likened it to a 'potato sack' and begged her to return it to the store Here's how CEO Charles Watson did it. The offering is by prospectus only. CEO Charles Watson, . "Our franchisees are the heart of our brand, so we wanted to make sure we were doing everything we could to help them stay afloat through the crisis. And thats like: Whos the bad kid in the family! Weve got everything right from Island Green Detox, with zero sugar, and ginger, and everything. Tropical Smoothie Caf currently has over 800 locations nationwide. Over the next five years, our goals are to reach 1,500 cafes open across the U.S., with over 18% profitability for our franchisees on average volumes in excess of $1M, all with very high operational satisfaction for our guests. And if you do that well, then your top-sellers, sometimes you beat them. Prior to joining Tropical Smoothie Cafe, Richard was the Vice President of Operations, West Division, for Papa Murphys International where he was responsible for field operations and marketing. Management can grow a company without having to invest too much money, and . I love a good pot roast with mashed potatoes, green beans and corn. I joined Tropical Smoothie Cafe in 2010 as the Vice President of Franchise Development and, in 2016, became the Chief Development Officer, where I was responsible for all aspects of the development of the brand. Be sure that you have a minimum net worth of $350,000 and $125,000 in liquid assets. What are some of your interests outside of work? I think the biggest shift will take place for those restaurants that can't be open right now. I was lucky enough to work with the founders of the business (and still do as they are board members) as well as work under our first CEO, who did an amazing job. So more knowledge about our great food offerings is something that I would change a little bit. If your Franchised Business includes a drive-thru, the additional expense (including the cost of leasehold improvements, restaurant fixtures and equipment, and other costs) would be approximately $35,000 to $45,000. Since that time, he has led the company on its quest towards $1billion in sales by 2023. *$1,009,803 System Wide Average Net Revenues. Call now and speak to a franchise development leader. Absolutely. 770-580-2333 Were any of the franchisees reluctant to follow the system or embrace a new direction? *$1,009,803 System Wide Average Net Revenues. How do you feel about franchise advisory councils? Charles Watson, CEO of Tropical Smoothie Cafe, LLC, said, "It's inspiring to be part of the growth that Tropical Smoothie Cafe has . The fact that nearly 60% of all new Tropical Smoothie Cafe units are opened by existing franchisees underscores the franchise owner's satisfaction with the concept, the company, and it's leadership. Cheryl Fletcher, Chief Development Officer of Tropical Smoothie Cafe, shares highlights of her career and leadership style in Franchising. I have a little bit sweeter palate. It hopes to keep all its new customers. Tropical Smoothie Cafe Store Managers make an average of $39,252 per year. The role employees play in setting the customer experience in the restaurant. 185 Industrial Pkwy, Site H. Branchburg. Richard Key serves as the Chief Operations Officer, responsible for overseeing the operations team and its support and training of the Tropical Smoothie Cafe franchise community. We decreased royalties and deployed hyper-local marketing strategies to drive business within a 1to 2-mile radius of cafes. This information is not intended as an offer to sell or the solicitation of an offer to buy a franchise. Tropical Smoothie Cafe, the leading national fast-casual cafe concept known for both its better-for-you smoothies and food with a tropical twist, announces the appointment of Charles Watson as the new Chief Executive Officer. Skip to main content Call now and speak to a franchise development leader. CALIFORNIA DISCLAIMER: THESE FRANCHISES HAVE BEEN REGISTERED UNDER THE FRANCHISE INVESTMENT LAW OF THE STATE OF CALIFORNIA. Building off this momentum, in 2019, we celebrated the openings of our 750th and 800th locations, but taking over during such a monumental time for our brand certainly brought opportunities to improve. Its a fantastic organization that weve enjoyed immensely being part of. We set company-wide strategic imperatives around these issues immediately.". My experience with the brand up to that point was beneficial because I was already very immersed in the operations and processes that had contributed to its success at that time. So thats always up there. Previously with Papa Johns International as the Vice President, Global Digital Technology, Michael is a seasoned technology executive with vast engineering and operations expertise, leadership, and a deep understanding of digital technology and guest experiences. Its in Casco, Maine, Camp Sunshine. Such filing does not constitute approval by the Department of Law. So another boldly flavored product, thats been a number one seller for gosh, probably five, six years at this point. Why The IFA Convention Is A Cant-Miss Event For Anyone In Franchising, The Automated Dumpling Restaurant Franchise That Could Turn Quick Service Dining On Its Head. New York State Disclaimer: This advertisement is not an offering. And so were going to really get to focus there. John Joseph Dallier, 61, passed away suddenly at home after severe health complications. There are currently 913 franchised locations and 1 company-owned restaurant. From wraps to flatbreads to salads, Mr. Watson continues to solidly position Tropical Smoothie Cafe as a leader in the fast-casual, healthier lifestyle food category. We figured a good person to ask might be the CEO of Tropical Smoothie Cafe, Charles Watson. Beyond just smoothies, we serve better-for-you wraps, sandwiches, and flatbreads, and pride ourselves on living at the "intersection of taste, convenience, and hospitality." Well, we just talked about Camp Sunshine and we have a smoothie called the Sunshine Smoothie that is orange and mango based. Tropical Smoothie Cafe. Early in his career, Mark served the franchise industry as a supplier, delivering innovative technology-enabled marketing strategies to help emerging franchise concepts rapidly scale and grow revenue through local-level marketing and sales. Charles is a graduate of The Hotel School at Cornell University and also holds a Masters of Business Administration from The Terry School of Business at The University of Georgia. Tropical Smoothie Cafe, LLC, 1117 Perimeter Center West, Suite W200, Atlanta, GA 30338. And that really got us down this road of: What is our purpose? And the other misconception, whether you think its uber healthy or not so healthy, is that you, the consumer, the guest have all the choice in the world. Charles recently joined his team in celebrating the opening of the 1,000th Tropical Smoothie Cafe location. Weve raised almost $7.5 million for them. I love those states, [but] those are not really key states for us at this point, our big bastions out west are Las Vegas and Phoenix. Those franchisees are serving our guests on the front lines I can't run this business without their candid feedback.". CALIFORNIA DISCLAIMER: THESE FRANCHISES HAVE BEEN REGISTERED UNDER THE FRANCHISE INVESTMENT LAW OF THE STATE OF CALIFORNIA. Interested Tropical Smoothie Cafe franchise candidates should have business experience, along with a minimum net worth of $350,000, which includes $125,000 in liquid assets. He is directly responsible for selling more than 800 franchises. We must be able to service the guests who want to be on demand.. Prior to being named CEO in 2018, Charles served as the chief development officer for Tropical Smoothie Cafe. There is no assurance that you will do as well. Your results may differ. If your Franchised Business includes a drive-thru, the additional expense (including the cost of leasehold improvements, restaurant fixtures and equipment, and other costs) would be approximately $35,000 to $45,000. Its the high quality ingredients. And was one in place already? Currently, the following states regulate the offer and sale of franchises: California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota (File No. The companys goal is to open 1,500 cafes or more by the year 2024. We gathered that feedback and used it to set goals and action plans for the company. Tropical Smoothie Cafe has deals in place for hundreds more locations in the pipeline and is on track to meet Charles aggressive goal to hit 1,500 locations by the end of 2024. So just one shy of 100. Watson: "Tropical Smoothie Cafe is a national fast-casual cafe concept inspiring healthier lifestyles with more than 850 locations in 44 states. I may have been the smallest employee there (I had to stand on a tub used for busing tables just to reach the sink) but I had the biggest ambition. The Tropical Franchisee Council (TFC) was established in 2018 and has been invaluable for our growth. We're a healthier, quick . The impact of technology on the restaurant business and how Tropical Smoothie Cafe is adapting to a changing landscape in hospitality. I worked for my father throughout my teenage years, and those years were my first taste of what the industry was all about. Tropical Smoothie Cafe's Profile, Revenue and Employees. The range is based on estimated costs for End-Cap or In-Line Tropical Smoothie Cafe Restaurants, which include those located in or at strip style retail shopping centers but does not include drive-thrus. Jan 2010 - Nov 20155 years 11 months. With 158 cafe openings and 258 executed franchise agreements in 2022, the brand was able to achieve its 11th consecutive year of positive same-store-sales growth, a notable milestone in the franchise industry. TropicalSmoothie.com. Charles recently joined his team in celebrating the opening of the 1,000th Tropical Smoothie Cafe location. Charles Watson is Chief Executive Officer at Tropical Smoothie Cafe Corp. See Charles Watson's compensation, career history, education, & memberships. Prior to joining Tropical Smoothie Cafe, Pete served as the Deputy General Counsel and Chief Compliance/Risk Officer at Popeyes for over 10 years and has extensive experience handling corporate transactions, both in-house and in private practice. Its only here until August. If you are a resident of or want to locate a franchise in one of these states, we will not offer you a franchise unless and until we have complied with applicable pre-sale registration and disclosure requirements in your state. Excludes non-traditional locations and Restaurants that were not open for at least 357 days in 2021. Costs can vary by location and the average cost is $370,000. So I actually see myself very much like our consumer who wants to make better choices, but you know what? While our projected 2020 growth might take a step back due to the coronavirus, I believe our approach to navigating through this will help us emerge quickly once it passes. Each year, franchisees complete the Franchise Business Review to essentially grade us here at the Support Center on how we're serving them. Tropical Smoothie Cafe CEO Charles Watson has been with the company for more than 10 years and is passionate about supporting the franchise system's . Tropical Smoothie Cafe's primary competitors include Del Taco, Jack in the Box, El Pollo Loco and 19 more. Cheryl Fletcher joined Tropical Smoothie Cafe in July of 2017. In this role, he is responsible for the brand's strategic vision and overall franchise performance. The guests who support local businesses in and around their communities are the ones we give the credit to because their loyalty to our cafes is what has ultimately maintained our ability to serve. Michael brings 20 years of foundational IT skills and core functions of digital knowledge critical to shaping our journey to reach guests via innovative technologies. We want to be an escape for our consumers in this hectic world we live, and an incredible business model for our franchise partners It's an exciting time to be a fast-casual concept within this segment, specifically as the market size of the juice and smoothie bars industry is expected to increase by 2.3% in 2020, reaching nearly $3 billion in revenue across the globe. Early in his career, Mark served the franchise industry as a supplier, delivering innovative technology-enabled marketing strategies to help emerging franchise concepts rapidly scale and grow revenue through local-level marketing and sales. Previously, Cheryl held a 17-year tenure with Popeyes, during which she served as Vice President of Franchise Development, Vice President of Development Strategic Planning, and Director of Investor Relations and Finance. What were the one or two unique challenges that you faced upon taking over as CEO? Atlanta, GA 30338 Such filing does not constitute approval by the Department of Law. Ivebeen with Tropical Smoothie since 2010 and was [first] our vice president of franchise development, he told Mashed. Yes, I am putting my mark on the brand and culture, but I have been around long enough not to stray too far from the DNA of the brand.". Tell us a little about your background before joining Tropical Smoothie? . Michael brings 20 years of foundational IT skills and core functions of digital knowledge critical to shaping our journey to reach guests via innovative technologies. Those interested in becoming a franchisee should have $125,000 in liquid assets and a minimum net worth of $350,000. Charles also serves on the boards of the International Franchise Association (IFA) and the Certified Franchise Executive (CFE) program. The brands dedication to Inspire Better in all aspects of the business resonated with me from day one. Any plans for celebrations and promotions around the quarter-century mark? Atlanta, GA 30338 Prior to Tropical Smoothie Cafe, Mark served as Chief Marketing Officer with Floor Coverings International where he was responsible for driving the brands digital transformation and leadership position in service-based franchising. So that was helpful! If you are a resident of or want to locate a franchise in one of these states, we will not offer you a franchise unless and until we have complied with applicable pre-sale registration and disclosure requirements in your state. So Ive got to get them in while I can. I joined Tropical Smoothie Cafe in 2010 as the Vice President of Franchise Development and, in 2016, became the Chief Development Officer, where I was responsible for all aspects of the development of the brand. No credit card required. We strive to continue to harness these relationships in this way and feel that this approach will continue to fuel our success. Tropical Smoothie Cafe CEO Charles Watson has been with the company for more than 10 years and is passionate about supporting the franchise systems sustainable growth, the success of its franchisees, and the execution of the brands Inspire Better mission. He's no stranger to franchise development, nor is Charles Watson an outsider, having served four years as the company's Chief Development Officer in addition to his prior role as VP of Franchise Development. By year-end 2018 we opened 110 cafes and signed 191 new franchise agreements. . As a brand, we strive for excellence in service and creating a culture of hospitality for our business no matter which location you visit, and this year we're prioritizing them even further by enhancing pillars of our hospitality-centric culture and the technology we use to create convenience for our guests in order to reinforce our position as the leader in our segment. As you know, the restaurant industry has taken a huge hit. Both of my parents had the entrepreneur bug and they definitely passed that on to me. Net Worth Requirement $350,000 . Paul Marsden oversees development and execution of financial strategies to support the companys business plans. We have a jerk chicken quesadilla, we dont come out and just do a ham or turkey sandwich. He sat down to do an interview with Tim Tang and talked about how his brand is innovating to meet the needs of todays consumers. Charles has the tenacity, vision and passion this brand needs to continue our upward trajectory and will ensure the success of our franchisees is at the center of every decision we make, said Scott Pressly, Chairman of the Board, Tropical Smoothie Cafe. So its got a little bit of indulgence to it. Richard has served in a franchise operations capacity for more than 20 years with brands such as TCBY, Carvel, and Moes Southwest Grill. I may have been, in fact, the person responsible for awarding them a franchise! New York State Disclaimer: This advertisement is not an offering. F-9894), New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington and Wisconsin. TropicalSmoothie.com. I and/or my business partner(s) have the following financials, Tropical Smoothie Cafe, LLC 770-580-2333, NRN Editors Discuss Digital Engagement with CMO Deborah von Kutzleben, In Her Own Words: Tropical Smoothie Cafe franchisees gain Cheryl Fletchers support, Tropical Smoothie Cafe Opens First Double Drive-Thru Location. Weve been in partnership with them for over 10 years now. He was previously. And so thats one of my favorites. It is for information purposes only. "When COVID-19 struck the restaurant landscape in mid-March, we closed all dining rooms and shifted our focus to drive-thru, curbside pickup, and delivery where available. Tang asked Watson what support his Franchise Owners need from Tropical Smoothie Cafe. Its not just: We have snacks! We have a full-on robust kitchen thats preparing fresh products.

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